Who we help
We help companies all over the world to improve the customer experience they offer. We’re independent (we don’t design websites or offer development services) and that means you can rest assured that we don’t have a vested interest in particular solutions.
We’ll provide you with the most valuable insights into your business, with recommendations tailored to your requirements. For more information on who we work with, take a look at our client list.
Latest case studies
Yell recognised it could be a challenge for users to discover and navigate the new marketing area; they invited Foviance to represent an independent voice of the customer, to evaluate what was needed in order to create a great customer experience.
Teachers TV is an independently run, government funded organisation whose mission is to support the professional development of anyone involved with teaching – from trainee teachers to governors.
In addition to the website, Teachers TV programmes are available via various satellite, cable and Freeview channels.
The men’s luxury retailer, Alfred Dunhill, identified that their online channel is increasingly important not just as a direct sales channel but also as way to create more engagement with its customers.
Client testimonials
Betfair
"During my tenure as Manager of User Research at Betfair, I had the pleasure and privilege of working with Mariana and the Gaming Team at Foviance. In my opinion, the expertise and rich understanding of the gaming sector that Mariana and the team possess has allowed them to offer Betfair a depth of insight that other consultancies are simply unavailable to provide. The Gaming Team at Foviance are a truly valuable resource, and I would encourage anyone working in the sector to make use of the insight that these experts can bring to any gambling related project."
Bryn Williams
Betfair
Sainsbury's
"For seven years Sainsbury’s has partnered with Foviance to deliver a great user experience for our customers. We involve UX research all the way through our design and development process and over the years have gained valuable insights from hundreds of customers in the Foviance labs. Foviance’s UX research has proved invaluable to the business when ensuring our web functional design direction is customer centric and has contributed significantly to the success of numerous web projects. The team are always professional in their approach, flexible and extremely knowledgeable."
Paul Sewell - Online Business Project Manager, Sainsbury's
User Experience Days
Every year, Foviance organises a user experience day, which is designed to give industry professionals (including our clients and partners) an insight into the cutting edge of customer experience. Don't miss out on this opportunity to learn latest industry developments, network and socialise. Next date: TBC