Who we are
Foviance started life as The Usability Company and became Foviance following a merger with Web Abacus. In 2008, Foviance acquired Applied Insights to become the UK’s pre-eminent customer experience consultancy, offering the full range of user experience consulting services, including usability and accessibility services, analytics consultancy and user research services.
We’re independent and often work alongside design agencies.
Our team of usability, accessibility and user experience consultants work with hugely successful brands and businesses, and with some of the world’s most influential business thinkers.
Wherever you are in the world, we provide expert usability, analytics, accessibility, and user research services.
Our China office, Foviance Asia, opened in March. We’ve been delivering expertise in multi-country customer experience since 2001.
Browse the latest usability and user experience job opportunities at Foviance and learn what its like to become one of the team.
Every day, major brands use Foviance’s hi-tech labs to conduct business critical customer experience research that reveals the secrets of audience behaviour.
Foviance key services
Foviance in the news
Complaint management 2.0: Seven lessons from the frontlineTo mark National Complaints Day, an open session was held by Foviance to explore the impact of social media on complaint management.
Where does customer service fit into your digital strategy?Where does customer service fit into your digital strategy?
Don’t Let Your Data Go SourAs Web reporting and analytics gets more mature as a technique and as an industry.
Social media customer service: An open apologySocial media customer service: An open apology, it’s taken me awhile to wake up…