Who we are
Foviance started life as The Usability Company and became Foviance following a merger with Web Abacus. In 2008, Foviance acquired Applied Insights to become the UK’s pre-eminent customer experience consultancy, offering the full range of user experience consulting services, including usability and accessibility services, analytics consultancy and user research services.
We’re independent and often work alongside design agencies.
Our team of usability, accessibility and user experience consultants work with hugely successful brands and businesses, and with some of the world’s most influential business thinkers.
Wherever you are in the world, we provide expert usability, analytics, accessibility, and user research services.
We’ve been delivering expertise in multi-country customer experience since 2001.
Browse the latest usability and user experience job opportunities at Foviance and learn what its like to become one of the team.
Every day, major brands use Foviance’s hi-tech labs to conduct business critical customer experience research that reveals the secrets of audience behaviour.
Client testimonials
Sainsbury's
"For seven years Sainsbury’s has partnered with Foviance to deliver a great user experience for our customers. We involve UX research all the way through our design and development process and over the years have gained valuable insights from hundreds of customers in the Foviance labs. Foviance’s UX research has proved invaluable to the business when ensuring our web functional design direction is customer centric and has contributed significantly to the success of numerous web projects. The team are always professional in their approach, flexible and extremely knowledgeable."
Paul Sewell - Online Business Project Manager, Sainsbury's
Foviance in the news
Scottish Friendly boost online sales by 25% with new website“In particular the website project saw us all working together with one of the UK’s leading usability agencies, Foviance, to produce excellent results.” Ross Laurie, Managing Director of Line
The cross-channel customer experience and how to achieve itOne of the leading companies in terms of customer experience management is Foviance, Richard Sedley gave a beautiful presentation on multichannel customer engagement issues.