Welcome to the Foviance Newsletter: May 2010
Welcome to your latest edition of the Foviance newsletter. This issue sees the whole team mobilising to gain a more footloose and fancy-free perspective on the customer experience.
Frank Ma, our man in China, offers a fascinating insight into the mobile state of play in his own vast marketplace. Chris Holmes takes Apple’s latest toy home for the weekend but fails to be seduced by its good looks and charming first impressions. Jamie Barnett examines why Betfair is odds-on to turn its first-to-market mobile betting advantage into solid returns. And finally, Guy Stephens explains why ‘on-the-go’ points to a bright new future for customer service.
I would be very interested to hear from you directly with any feedback.
Paul
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