Welcome to the Foviance newsletter for September 2009
This month’s newsletter revolves around squeezing every last drop of value out of customer experience technology investment.
Neil introduces us to a new partner that specialises in understanding customers’ digital interactions, and details precisely why Foviance and Tealeaf make such a great blend. Mariana tells us more about the power of multivariate testing (MVT) in converting curious customers into sales. David Mitchell tells us all a little more about his role as head of customer experience and security at Barclays. And finally Paul talks to Paul Weald from RXP and Penny Downs from Arsenal FC about the evolution of multimedia contact centres for this month’s podcast.
You might also enjoy reading and commenting on some of our consultants’ thoughts and opinions on our regularly updated blog. I’d also be very happy to hear from you with any feedback.
Marty.
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