Welcome to the Foviance Newsletter: April 2010

Welcome to the latest edition of the Foviance newsletter. In this issue we focus on the continuing evolution of social media and its impact on customer experience.

On that subject I am delighted to introduce Guy Stephens who joined Foviance this month from Carphone Warehouse, where he helped improve the customer service function by utilising social media channels. He is now advising Foviance customers in the same field as part of our wider social media offering.

This month Guy has written an article considering the implications of time in the immediate worlds of the Twitterati, Billie keeps tabs on the often torrid relationship between social media and technology, while Jonathan attempts to steer dazzled app fans clear of the permanent beta trap. Finally Catriona backs calls to ensure professionalism and standards are developed as we all grow up in the social media spotlight.

I would be very interested to hear from you directly with any feedback or subjects you would like us to cover.

Paul

In this issue:

Twitter: to SLA or not to SLA?

Don’t fall into the permanent beta trap

Seven year itch for social media?

Industry Action Required – Sharpening social media practice