Red Face…book
By Chris Holmes
For any of you doubting the power of the interweb as a media channel, since the story of Facebook changing their terms of use was first reported by the Consumerist blog on Feb 15, it has been one of the most talked about issues across the world: “Facebook Privacy Fallout Goes Nuclear” The key thing I take from all this, is that it represents tangible proof that at least one person in the world reads the terms and conditions. Pretty much all of us suspect EULAs (electronic user licence agreements) or ‘click wrap’ as they’re otherwise known, are chock-a-block with weird and wonderful legal weasel words but that doesn’t mean we read them before clicking or ticking the “I have read the terms and conditions…” box, so clearly we’re not that bothered by it.
In a nutshell, the big change to the Facebook terms of use grants them the right to hang on to (and potentially “use”) archived copies of your stuff if you cancel your membership on the site. This “use” is defined in numerous ways in the fine print but one of the terms that seem to have the world’s collective panties in a bunch is “sublicence”: effectively Facebook can sell your content to a third party.
So what’s all the fuss about suddenly? Facebook can already sell your stuff right now if they want to…you gave them permission to do so when you signed up. The word “sublicence” appears in the old terms of use (hands up how many of you read it); the only real difference in the new version is that right exists after you leave. What I think annoys people is the idea that someone is able to make money off something they “own” which possesses no obvious commercial value, or which they lack the ability to monetize themselves. Frankly, the majority of us have little to worry about. The bulk of user content on Facebook is photos, and bad ones at that. I don’t want to see pictures of a hairy Irish guy in a PVC nurse outfit let alone PAY for the privelage (I’ll mention no names so their dignity remains intact).
Perhaps it comes down to a definition of ownership. Facebook have stated that they have never claimed ownership of their members’ content, but when you put your “property” into a big communal bucket you’re pretty much giving it away to the world and are clearly not seeking to make any money out of it, so why does that change if you’re no longer a member of the site? Once it’s out there it’s out there. In the words of Joe Garrelli from NewsRadio: “Getting something off the internet is like getting pee out of a pool.”
Other social networking sites have found ways to make money from user content, such as Flickr (where users’ photos can be sold to third parties and the user receives a royalty), and Threadless (essentially an enormous t-shirt design competition where artitsts submit their designs for the community to vote for and, ultimately, buy). Neither of these sites actually create anything, they merely provide the mechanism for users to submit and interact, and cream a percentage off the top. They have tapped into an enormous global market which effictively comes to them with little or no effort on their behalf. Both potentially make a lot of money, sure, but they are fostering and rewarding the creativity of people who ordinarily would have no means to commercialise their work.
Update: Facebook have reverted back to their old terms of use while they “resolve the issues that people have raised.” Facebook backtracks.
Comments
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Gunter T StraussmanHi Chris
Another entertaining and timely article from a man who can use the phrase “collective panties” in reference to usable design.
I am currently working on the site design for a large multi-national organisation and we are in the midst of a fierce debate between user experience designers and lawyers, directly related to the implementation of a click wrap agreement.
The story…
Our lawyers have drafted three A4 pages of Terms of Use (presented within a small text box similar to the Foviance comments field), with a further requirement to force users into physically scrolling the entire Terms before the “I Accept” button is enabled.
When testing mock-ups of this design with users, the overwhelming feedback was that they are not interested in reading the Terms, find enforced design frustrating (i.e. not enabling the acceptance button until the Terms are “read”), yet still wished to understand the basic messages within the Terms.
Our design recommendation was to place adjacent to the Terms text box a dot-point summary of key information (for example, Your rights, Your responsibilities, Our responsibilities) and not force any scrolling of Terms before the user can click “I Accept”.
This compromise tested extremely well, with users feeling they understood enough of the basic facts to commit to accepting the Terms.
In the final phases of building this design, our lawyers have seen the implementation of the recommended Terms of Use design and deemed it unacceptable.
From a usability point of view, Im not keen on forcing a user to scroll the Terms. If a user wants to read the full Terms, they will read them. Otherwise, it’s just a hindrance to a user who just wants to get the job done.
From experience, lawyers always err on the side of more legal being better than less, regardless of the reality of situation. We can be as legal as we like, but if people don’t use the site cause it’s onerous, complex and confusing, its a fail all round.
Here lies the tension – real world usability or theoretical legal opinion?
You’re thoughts, comments and free advice much appreciated.
Cheers, Gunter
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Chris HolmesHi Gunter,
I faced exactly the same dilemma recently when testing a hotel reservation process. When presented with an entire page of terms and conditions users overwhelmingly requested to see just a basic summary of the salient points (cancellation policy, late check in/out, etc.) with a link to read the full terms and conditions if they so desired. The modified design tested extremely well in the next round.
A simple “I have read and agree to the terms and conditions” checkbox which must be ticked before submitting is surely enough to cover you from a legal perspective, but then again I’m not a lawyer.
Thanks for the comment!