Paul Weald and Penny Downs on Customer Experience
This is the fourth podcast in our ‘…on Customer Experience’ series of interviews. This interview was with Paul Weald, Managing Director of RXP, Penny Downs, Customer Service Manager at Arsenal FC, and myself, Paul Blunden, CEO of Foviance.
This podcast has a particular emphasis on multi-media contact centres.
- Episode title: Paul Weald and Penny Downs On Customer Experience
- Episode number: 5
- Series: on Customer Experience
- Duration: 26 minutes
Listen now:
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Or, download the Paul Weald and Penny Downs podcast (mp3, 11.2mb)
An abridged version of the conversation can be read in our September newsletter.
Alternatively you can read the podcast transcript
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