Marc Sands on Customer Experience

 By Clare Mitchell Crow

In this, the first episode in our ‘…on Customer Experience’ podcast series, we talk to Marc Sands, Marketing Director of The Guardian.

• Episode title: An interview with Marc Sands, Marketing Director at The Guardian.
• Episode number: 1
• Series: On Customer Experience
• Duration: 36 minutes

Listen now:

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Or, Download the Marc Sands podcast (25mb)

There is an abridged interview in the Foviance Newsletter

Alternatively you can read the podcast transcript

About our ‘… on Customer Experience’ podcasts

The ‘… on Customer Experience’ podcast is a series of interviews with senior figures from some of the world’s most respected businesses, focusing on the strategic importance of customer experience. Throughout the series we hope to shed some light on the ways in which organisations are using customer experience to gain competitive advantage.