Graham Webster on Customer Experience

This is the fourth podcast in our ‘…on Customer Experience’ series of interviews. This interview was with Graham Webster Director, Customer Experience for Telefónica and myself, Marty Carroll, Foviance Consultancy Director.

Graham provides some real insights into an organisation that is putting the customer experience front and centre of its strategy. He discusses how customer experience acts as a growth enabler for Telefónica, the world’s 3rd largest telecommunications company.

• Episode title: Graham Webster on Customer Experience
• Episode number: 4
• Series: on Customer Experience
• Duration: 26 minutes

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