Exceptional customer experience

On Tuesday I ordered a Dell mini, 9″ laptop. I’ve been wanting a mini laptop for some time and had been waiting for the Dell product to be launched. The experience of ordering has been exceptional. I ordered Tuesday and today received a telephone call. The automated message told me the following: “Your order is being shipped and will be delivered on Thursday in the morning between 8am and 1pm. If you would prefer an afternoon delivery please press 2.” I pressed 2 and was told thanks, there is no further action and your laptop will be delivered at the new time.

So far so good. I am a delighted customer. Has anyone had other exceptional customer experiences?

Comments

  1. [...] get my hands on one. I have been using it for about three months now having bought it in October (brilliant purchase experience see my post on the Foviance website)  and so here are my initial impressions. You complete me [...]

    Nine inches but not quite performing for me « Blunden’s crucible

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