Directors Forum – March 21, 2012

Foviance is sponsoring three Directors Forum’s this year, the first on Customer Feedback / Measurement and Voice of the Customer at the Adelphi, 21st March 2012.

Customers are playing an increasingly important strategic role in the development of organisations’ services and products across channela and the voice of the customer is critical to the development of customer engagement strategies. Customer feedback and feeding back on feedback have become business critical issues.

Speakers include Senior Analyst, Joanathan Browne, Forrester Research and a case study by Premier Inn Director, Gerard Tempest.

If you have not already registered for the Customer Feedback/VOC Directors Forum on 21st March please register now as places are running out.

REGISTER

Agenda Summary and Speakers to date:

8:15 Registration and Coffee
9.00 Welcome
9:05 Keynote: Jonathan Browne, Senior Analyst,Forrester Research
9:45 Sathya Srinivasan, Managing Consultant, Gallup Consulting
10:20 Case Study: Premier Inn, Gerard Tempest,Director, Premier Inn & Andrew Gammage – Head of Quality & Insight Whitbread Hotels & Restaurants

10:55 Coffee

11:10 Chris Clayton, MD, Grey Matters Europe
11:45 Claire Sporton, Director Customer Experience Management, Confirmit
12:20 Case Study: Veolia Water, Morag Kent, Marketing Manager, Veolia Water & Mike Bromilow,Director, Rapide

13:00 Lunch

14:00 Panel Debate
15:00 Helen Murray, Consulting Director, EMEA, Verint
15:35 Coffee
15:50 Michael Hill, Founder, Complaints R Great
16:25 Richard Sedley, Commercial Director, Foviance, Director of Social Media,CIM
17:00 Forum Summary: Steve Hurst, Chairman,followed by networking and drinks

Venue: Gallup Consulting, The Adelphi, John Adam Street, London, WC2N 6HS

Time: 9:00 – 17:00, registration from 8:15

Alternatively please Email us if you are interested in attending as a Foviance guest.