David Lengen on Customer Experience
In the third of our ‘…on Customer Experience’ podcast series, we talked to David Lengen, Head of eBusiness for Citi and Egg.
In the interview he discusses Citi’s approach to customer experience, how they measure and score their efforts internally and, when it’s important to maintain a UK focus vs a global focus.
- Episode title: David Lengen on Customer Experience
- Episode number: 3
- Series: on Customer Experience
- Duration: 25 minutes
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