Customer Retention Workshop – March 10, 2010

In association with Marketing Week’s Customer Retention Conference, a panel of retention and customer experience experts will share winning strategies to become a truly customer focussed business.

The conference will be followed by an interactive case study led Masterclass.

The Master class will be expertly led by Foviance’s CEO Paul Blunden and Consultancy Director Marty Carroll,  teaching business’ how to push customer experience strategy further by fully understanding their customers; and how to delight customers by improving on their overall experience instead of merely satisfying them; leading to an increase in customer retention levels.