Comments on: Closing the door on customers http://www.foviance.com/what-we-think/closing-the-door-on-customers/ Foviance is a ground-breaking customer experience consultancy, providing usability consulting services, web analytics, user experience and accessibility consultancy in London, UK. Thu, 29 Jul 2010 09:03:45 +0000 hourly 1 http://wordpress.org/?v=3.0 By: Gerry http://www.foviance.com/what-we-think/closing-the-door-on-customers/comment-page-1/#comment-5084 Gerry Fri, 12 Jun 2009 16:13:32 +0000 http://www.foviance.com/?p=4026#comment-5084 Hi Phyllis, Unticking that box does not give you any indication that any setting has changed - in the way of a confirmation or a message. My understanding of it was that it allowed you to receive some kind of 'Extra' or 'Exclusive' newsletter in addition to the one that you currently get. In retrospect, I think you may be right, but without a confirmation, or some better labelling, I still can not be sure. Thanks for your comment, Gerry Hi Phyllis,

Unticking that box does not give you any indication that any setting has changed – in the way of a confirmation or a message. My understanding of it was that it allowed you to receive some kind of ‘Extra’ or ‘Exclusive’ newsletter in addition to the one that you currently get. In retrospect, I think you may be right, but without a confirmation, or some better labelling, I still can not be sure.

Thanks for your comment,
Gerry

]]> By: Phyllis http://www.foviance.com/what-we-think/closing-the-door-on-customers/comment-page-1/#comment-5080 Phyllis Fri, 12 Jun 2009 11:57:23 +0000 http://www.foviance.com/?p=4026#comment-5080 Can you unsubscribe by unticking the box under 'Exclusive Waterstone’s Card newsletters'? Can you unsubscribe by unticking the box under ‘Exclusive Waterstone’s Card newsletters’?

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