Ashley Friedlein on Customer Experience

Part 2 of Paul Blunden’s interview with Ashley Friedlein, CEO of Econsultancy. We discussed the development of customer experience outside the UK.

You can listen to Part 1 of the interview where Ashley Friedlein talks about Twitter in our Expert Interview section.

• Episode title: Ashley Friedlein on Customer Experience
• Episode number: 6
• Series: on Customer Experience
• Duration: 25 minutes

Listen now:

Audio clip: Adobe Flash Player (version 9 or above) is required to play this audio clip. Download the latest version here. You also need to have JavaScript enabled in your browser.

Or, Download the Ashley Friedlein on customer experience podcast (MP3, 11mb)

An abridged version of the conversation between Ashley Friedlein and Paul Blunden can be read in our October Newsletter.

Alternatively you can also read the Podcast transcript.