Angus Cormie on Customer Experience

 By Clare Mitchell Crow

In the second of our ‘…on Customer Experience’ podcast series, we talked to Angus Cormie, Dell’s Head of eBusiness EMEA for Consumer.

In the interview he discusses Dell’s approach to customer experience research, innovation in tough times and how they are using social media to reach out to their customers.

• Episode title: Angus Cormie on Customer Experience
• Episode number: 2
• Series: on Customer Experience
• Duration: 25 minutes

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An abridged version of the conversation between Angus Cormie and Lead Consultant Clare Mitchell Crow can be read in our April Newsletter.

You can also read the podcast transcript.