What we think
Keep up to date with our latest news and blogs. Listen to our podcast interviews and read our newsletter or download a topical white paper.
Foviance is often invited to present at events around the world, with recent appearances at eMetrics in Munich, San Jose and London, Internet World and Business to Buttons in Sweden. We also carried out our usability and accessibility website evaluations for the fifth year running for NMA. Check out our events page.
Latest news
Event around the UK to mark National Complaints Day include Foviance roundtable event to…
Blog
The Kindle. There’s something of an Apple feel to the experience – white, smooth – lustrous, even? – hard, moulded plastic inside, no frills, and the dark matte grey device nestled, pod-like, in the box…
Newsletter
This month’s newsletter looks at the changing face of mobile customer experience and the rapid developments we’re witnessing in 2010: the year of the mobile…
Events
The annual Charities IT Conference will feature Usability Expert, Catriona Campbell and Media nd video expert, Jackie Brambles…
White papers
To explore ‘web stress’, CA partnered with Foviance to see if application performance had an impact on buying habits and consumer behaviour online.
Podcasts
Happy World Usability Day! Join Marty Carroll’s webinar FREE…
Subscribe to our newsletter
Receive Foviance customer experience, usability and analytics articles monthly, direct to your inbox.
Foviance in the news
Complaint management 2.0: Seven lessons from the frontlineTo mark National Complaints Day, an open session was held by Foviance to explore the impact of social media on complaint management.
Where does customer service fit into your digital strategy?Where does customer service fit into your digital strategy?
Don’t Let Your Data Go SourAs Web reporting and analytics gets more mature as a technique and as an industry.
Social media customer service: An open apologySocial media customer service: An open apology, it’s taken me awhile to wake up…