Customer experience & service design

Foviance design team is able to deliver interface, product and service design solutions providing an end to end service for organisations that value a customer centric approach to design.

Foviance ensures that both business goals and user needs are taken in to account when developing a website or service, so that the end result delivers the best balance of great customer experience with effective business performance.

The Foviance User Experience Design typically calls on any number of techniques, depending on the specifics of the engagement, including:

• Persona creation using a variety of research sources including ethnography, focus groups, panels, surveys
• Scenarios & use cases
• Customer Journey mapping
• Card sorting
• Site mapping
• Wireframe and prototype development