What we do
Foviance helps companies increase performance by improving their customers’ multichannel experience.
We bring years of experience and a razor-sharp focus to delivering
measurable improvement in organisations through:
- Better marketing effectiveness
- Stronger customer relationships
- Improved use of technology
- Increased focus on employee engagement and capabilities
Our Solutions
Our developed solutions are designed to address our customers pain points whether on or offline.
→ Website Optimisation
→ Audience segmentation
→ Experience Blueprint
→ User-centred Design
→ Digital Measurement Strategy
→ Dashboards & Data visuals
→ Social media customer care
Our Expertise
As the UK’s foremost customer experience consultancy, we offer unparalleled breadth, and depth, of customer experience know-how.
We’ve been around for 10 years, with our management team comprising some of the most respected figures in the industry.
Our areas of expertise:
Our Approach
Our customer experience framework helps clients drive change and maximise the effectiveness of their total customer experience.
Our Methods
We use standard industry methods together with Foviance own unique approaches to address our customers changing needs.
These includes design, analytical, qualitative and quantitative techniques for any platform, device or service.
Learn more about the methods we employ to deliver our solutions:
The challenge
A single customer will have multiple experience touchpoints with your company. How do you simplify and unify their experience?