Social Media

Facebook turned six recently and celebrated the milestone by giving its homepage yet another makeover, this time to “improve navigation to and discovery of commonly used features”. Six years is a long time on the interweb but, even still, Facebook has made impressive and significant gains in that time. It currently sits at number four on the list of biggest names on the web (behind Google, Microsoft and Yahoo, respectively) and with over 350 million users (and growing fast) it is poised to very soon become number three. It’s become the “face”, as it were, of the social media space, if not the brain. Read more…

Social Media went into a frenzy last year and 2010 will see the use of these platforms grow within businesses more and more. But how well do companies in the non-profit, public and corporate sectors understand how to use Social Media and plan an effective strategy?

Social Media Week conferences will be taking place in New York, Berlin, London, San Francisco, Toronto and São Paulo all at the same time. Social Media expert Billie Andersen will be in London reporting on Social Media Week events.

An article was published the other day that questioned how worthwhile it was for companies to spend money on social media , in light of a new report that discussed the predicted increase in social media spend in 2010. According to the article, companies have spent more time on social media this year than ever before and that more companies are focusing on this medium as a marketing strategy.  
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If there is one word that sums up the year we have just been through it would be ‘unpredictable’. I have heard it said again and again in every area of our customers’ and our own business.

A year ago, when I put together my round up of the year for the 2008 year end newsletter, the recession was really gaining momentum on the back of the credit crunch and we already faced a very difficult outlook. In 2009 with the recession in full-swing, business was in constant flux – one day there would be no projects underway the next there would be a half a dozen urgent propositions. Like every agency and consultancy in our industry, we had to become masters at expecting the unexpected and delivering great experiences for our clients. Read more…

This article, written by Neil Mason, was originally published on Clickz.com on 23/10/09 and is republished here with permission.

It’s been a busy couple of weeks on the conference circuit. WebTrends held their Engage conference in London and last week I was in Washington DC for the Emetrics Marking Optimization Summit . It was good to see WebTrends out and about in the market, showing off some of their latest stuff. They’ve been working hard on their messaging by the looks of it and getting a distinctive market positioning going. The core brand themes they talked about were “Power”, “Elegance” and “Openness”. Read more…

On 12th November 2009 - Foviance, the experts in customer experience will broadcast a webinar with Marty Carroll as part of World Usability Day. The title of the webinar is ‘Customer experience in a transparent world’.

This webinar will explain why investing in customer experience is now an imperative to sustain business in the long term. Marty will show how the changing nature of the anger/action relationship enabled by social media means that customer experience should be on the agenda at the highest level of the organisation. Read more…

Social media adoption promises plenty of positive benefits to modern businesses. It is simple, quick, cost-effective, and can help organisations to reach out and collaborate with wide audiences in a variety of interactive forms that simply can’t be achieved through direct communications. Forrester Research analysts predict that by 2010, 82% of all companies will be using social media marketing. Unfortunately there are now too many companies trying their hand at social media without a well thought through strategy. They are blindly jumping on the social media bandwagon without any clear understanding of how to implement it. Companies need to take a step back and plan sound social media strategies as they would any other projects they choose to undertake.
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In this podcast with Ashley Friedlein, CEO of Econsultancy, we discussed digital marketing in social media, specifically Twitter.

Interview with Ashley Friedleing, CEO of Econsultancy

• Episode title: An interview with Ashley Friedlein
• Episode number: 4
• Series: Expert Interviews
• Duration: 27 minutes

Listen now:

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Or, Download the Ashley Friedlein podcast (12mb)

An abridged version of the conversation between Ashley Friedlein and Paul Blunden can be read in our August Newsletter.

Alternatively you can also read the Podcast transcript