International

Part 2 of Paul Blunden’s interview with Ashley Friedlein, CEO of Econsultancy. We discussed the development of customer experience outside the UK.

You can listen to Part 1 of the interview where Ashley Friedlein talks about Twitter in our Expert Interview section.

• Episode title: Ashley Friedlein on Customer Experience
• Episode number: 6
• Series: on Customer Experience
• Duration: 25 minutes

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Or, Download the Ashley Friedlein on customer experience podcast (MP3, 11mb)

An abridged version of the conversation between Ashley Friedlein and Paul Blunden can be read in our October Newsletter.

Alternatively you can also read the Podcast transcript.

I am finally on the last leg of my usability tour of Asia having reached Japan. Japan is an amazing country with great people but I have really struggled with going into shops, ordering food and generally moving around the place as everything is written in Japanese (not surprisingly as I am in Japan!) Read more…

July 30, 2009 – Foviance, the experts in customer experience, were appointed in 4Q 2008 by Turner Broadcasting to evaluate the user experience of their newly developed Cartoon Network website launching across 12 EMEA territories in 2009.Research was conducted by Foviance in the UK, Poland and Spain, working in collaboration with Xperience Consulting in Spain and UseLab in Poland. This research played a key part in the user centred development of Cartoon Network’s new website, which aims to increase the level of kids’ engagement, entertainment and reward. The UK website has recently launched as part of the EMEA wide rollout. Read more…

Business working practices vary across the pond between the UK and US, and within Europe there are also many cultural differences

Prompt Communications recorded Foviance’s CEO, Paul Blunden, on the business cultures and differences between the UK and US. Paul discusses meeting etiquette, financial regulations and some of the benefits of our differences both in the US and also Europe.. Read more…

In this podcast with Jason Spencer, the managing director of Millward Brown in Shanghai, we discussed customer experience and digital marketing in China. Read more…

Jason Spencer is the managing director of Millward Brown in Shanghai. In the latest Foviance podcast, we discussed customer experience and digital marketing in China. Read more…