Events

Discover the future of multi media production – online and offline at mediaPro 2010.

Content is converging across channels. Brands, agencies and publishers must understand how the production of print, digital, mobile and social media will respond to the needs of integrated media and marketing communications.

Neil Mason, Director of Analytical Consulting at Foviance will be holding a session on Customer Acquisition: How to optimise marketing spend across channel & deliver long term value:

• How to set yourself up for success by finding the value in your multi-channel data
• Understanding  how advertising awareness impacts new & repeat purchases
• How your customers online behaviour should be analysed in context with the offline world

WCCF – The World-Class Customer Contact Forum 2010

The impact of social media on multi-channel service delivery – getting the customer what they want, where and when they want it!

Guy Stephens - Senior Consultant,Foviance will bea speaking at 10.30am on:

The Social Call Centre: The shape of things to come?

Social media is changing the way customers engage with companies, and in many instances customer service is being pushed to the forefront of that transformation.

• What shape are you?
• What are your children doing?
• Social media is a mindset not a toolset

To mark National Complaints Day (Twitter tag #ncd2010) on Friday 13th August, Foviance will publish the findings from a roundtable hosted with a variety of people from BT, Thomas Cook, PayPal UK and the Ministry of Justice amongst others.

To help mark National Complaints Day, Guy Stephens is bringing together a variety of people from different industries to discuss the impact of social media on complaints specifically and customer service generally. Ultimately, the discussion is about business change, and the fact that the way in which people and companies communicate and engage with each other is changing. Read more…

2010 marks the 5th Annual Online Bingo Summit in June with Catriona Campbell as a speaker.

This year will show you how to overcome online bingo player saturation, covering key areas:

• Where have all the players gone?
• Identify developments in the hottest European bingo landscapes
• The need for innovation
• Operators clinic
• Understanding your players

Marketing managers, web analysts and business intelligence experts have been meeting at the eMetrics Marketing Optimization Summit since 2002 to learn how to increase the return on online investments.

Foviance’s Neil Mason, Director of Analytical Consulting will attend again this year as a guest speaker.

In association with Marketing Week’s Customer Retention Conference, a panel of retention and customer experience experts will share winning strategies to become a truly customer focussed business.

The conference will be followed by an interactive case study led Masterclass.

The Master class will be expertly led by Foviance’s CEO Paul Blunden and Consultancy Director Marty Carroll,  teaching business’ how to push customer experience strategy further by fully understanding their customers; and how to delight customers by improving on their overall experience instead of merely satisfying them; leading to an increase in customer retention levels.

Deep Dive Into Analytics: When Bounce Rate No Longer Floats Your Boat

Foviance’s Director of Analytical Consulting, Neil Mason will be speaking about how to delve deeper into analytics once you have the fundamentals of web analytics under control.

Speaking at London’s SES London, Neil will  be speaking on the first day of the three day event, helping to provide you with all of the essentials for understanding your data.

Social Media went into a frenzy last year and 2010 will see the use of these platforms grow within businesses more and more. But how well do companies in the non-profit, public and corporate sectors understand how to use Social Media and plan an effective strategy?

Social Media Week conferences will be taking place in New York, Berlin, London, San Francisco, Toronto and São Paulo all at the same time. Social Media expert Billie Andersen will be in London reporting on Social Media Week events.