Events

Catriona Campbell will be speaking at the annual Charities IT Conference with  media celebrity Jackie Brambles. A number of Foviance’s charity clients attended last year and we look forward to seeing them again this year.

Catriona’s session will include:

Web Development & Content Management

Getting your website strategy right
- Optimising your website for maximum interactivity and usability
- Integrating your website and supporter database
- Engaging and embedding a new kind of giving and sharing culture for future generations
- Utilising video resources for an effective call for action

Catriona Campbell – Usability Expert
FOVIANCE

Jackie Brambles – Media & video expert
BROADSTANCE MEDIA

iStrategy 2010 marks the next step in your digital marketing strategy. Guy Stephens is a keynote panellist at this year’s event covering:

• The biggest trends in consumer spending online
• Innovative technologies for communicating with customers and how to best implement them
• The top 10 most important factors in your social media strategy
• How to measure your social capital and monetize your efforts
• Hot buttons to bring people to your web store front
• How to find your best fit in integrating email and social media
• How to deliver a response-driven, relevant message

To mark National Complaints Day (Twitter tag #ncd2010) on Friday 13th August, Foviance will publish the findings from a roundtable hosted with a variety of people from BT, Thomas Cook, PayPal UK and the Ministry of Justice amongst others.

To help mark National Complaints Day, Guy Stephens is bringing together a variety of people from different industries to discuss the impact of social media on complaints specifically and customer service generally. Ultimately, the discussion is about business change, and the fact that the way in which people and companies communicate and engage with each other is changing. Read more…

2010 marks the 5th Annual Online Bingo Summit in June with Catriona Campbell as a speaker.

This year will show you how to overcome online bingo player saturation, covering key areas:

• Where have all the players gone?
• Identify developments in the hottest European bingo landscapes
• The need for innovation
• Operators clinic
• Understanding your players

Marketing managers, web analysts and business intelligence experts have been meeting at the eMetrics Marketing Optimization Summit since 2002 to learn how to increase the return on online investments.

Foviance’s Neil Mason, Director of Analytical Consulting will attend again this year as a guest speaker.

In association with Marketing Week’s Customer Retention Conference, a panel of retention and customer experience experts will share winning strategies to become a truly customer focussed business.

The conference will be followed by an interactive case study led Masterclass.

The Master class will be expertly led by Foviance’s CEO Paul Blunden and Consultancy Director Marty Carroll,  teaching business’ how to push customer experience strategy further by fully understanding their customers; and how to delight customers by improving on their overall experience instead of merely satisfying them; leading to an increase in customer retention levels.

Deep Dive Into Analytics: When Bounce Rate No Longer Floats Your Boat

Foviance’s Director of Analytical Consulting, Neil Mason will be speaking about how to delve deeper into analytics once you have the fundamentals of web analytics under control.

Speaking at London’s SES London, Neil will  be speaking on the first day of the three day event, helping to provide you with all of the essentials for understanding your data.

Social Media went into a frenzy last year and 2010 will see the use of these platforms grow within businesses more and more. But how well do companies in the non-profit, public and corporate sectors understand how to use Social Media and plan an effective strategy?

Social Media Week conferences will be taking place in New York, Berlin, London, San Francisco, Toronto and São Paulo all at the same time. Social Media expert Billie Andersen will be in London reporting on Social Media Week events.