Accessibility

If you are one of the world’s 450 million mobile internet users, you’ll already know that are two primary methods of accessing online content from your mobile phone, smartphone or other wireless device – mobile websites and mobile applications. Read more…

In today’s Metro, Miles Erwin reported on the ‘10million Britons surfing the internet on their phones’. Read more…

This article, written by Neil Mason, was originally published on Clickz.com on 23/10/09 and is republished here with permission.

It’s been a busy couple of weeks on the conference circuit. WebTrends held their Engage conference in London and last week I was in Washington DC for the Emetrics Marking Optimization Summit . It was good to see WebTrends out and about in the market, showing off some of their latest stuff. They’ve been working hard on their messaging by the looks of it and getting a distinctive market positioning going. The core brand themes they talked about were “Power”, “Elegance” and “Openness”. Read more…

It is quite common on many web pages to find ‘more’, ‘read more’ and ‘continue reading’ links that follow a headline or summary of an article to let users read on. The upside of this is to fit more content on the page, enabling readers to scan the headlines more quickly. Read more…

Here at Foviance we’re always looking to strike new partnerships with innovative technology providers that are able to bring new ideas and perspectives to online customer experience. Tealeaf is very much a company that fits that billing.

Tealeaf’s aim is to enable businesses with busy online channels to see and understand their customers’ actual online experiences, analyse their motivations and gain greater insight in to why those customers do what they do while engaging with the site. We’ve been aware of Tealeaf’s talents for some time, and were keen to embark on any project that allowed us to add mutual value to customer experience management and measurement.

Read more…

Clients who think that their online forms are too long may consider putting 2 or more fields (e.g. text fields, dropdown menus) next to each other in one line. Is this a good idea? Read more…

There is a distinct difference between ‘accessibility compliance’ and ‘an accessible experience’. Read more…

In times of a recession, online fraud increases (CIFAS ‘Fraud trends and recession go hand in hand’) but most online users, although aware of Internet threats, have a gap in understanding them. Read more…