Web analytics training at Foviance

• Complaint management 2.0: Seven lessons from the frontline
  

  To mark National Complaints Day, an open session was held by Foviance to explore the impact of social media on complaint management.

• Where does customer service fit into your digital strategy?
  

  Where does customer service fit into your digital strategy?

• Don’t Let Your Data Go Sour
  

  As Web reporting and analytics gets more mature as a technique and as an industry.

• Social media customer service: An open apology
  

  Social media customer service: An open apology, it’s taken me awhile to wake up…

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