Social media customer service: An open apology

• Scottish Friendly boost online sales by 25% with new website
  

  “In particular the website project saw us all working together with one of the UK’s leading usability agencies, Foviance, to produce excellent results.” Ross Laurie, Managing Director of Line

• The cross-channel customer experience and how to achieve it
  

  One of the leading companies in terms of customer experience management is Foviance, Richard Sedley gave a beautiful presentation on multichannel customer engagement issues.

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