Complaint management 2.0: Seven lessons from the frontline
MyCustomer.com: To mark National Complaints Day, an open session was held by Foviance to explore the impact of social media on complaint management.
By Neil Davey, August 13, 2010
Foviance in the news
Scottish Friendly boost online sales by 25% with new website“In particular the website project saw us all working together with one of the UK’s leading usability agencies, Foviance, to produce excellent results.” Ross Laurie, Managing Director of Line
The cross-channel customer experience and how to achieve itOne of the leading companies in terms of customer experience management is Foviance, Richard Sedley gave a beautiful presentation on multichannel customer engagement issues.
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