Foviance - Expert interviews http://www.foviance.com/podcasts Foviance is a ground-breaking customer experience consultancy, providing usability consulting services, web analytics, user experience and accessibility consultancy in London, UK. Thu, 02 Sep 2010 12:24:30 +0000 en hourly 1 http://wordpress.org/?v=3.0 Foviance Limited. All rights reserved. Foviance The Expert Interviews podcast series from Foviance is where we review usability, customer experience and analytics with leading business people from the UK and across the world. Usability, customer experience, and analytics from industry leaders. foviance, customer experience, user experiece, usability, web analytics, analytics, interviews, london No Foviance info@foviance.com World Usability Day 2009 Webinar http://www.foviance.com/what-we-think/world-usability-day-2009-webinar/ http://www.foviance.com/what-we-think/world-usability-day-2009-webinar/#comments Thu, 12 Nov 2009 13:46:36 +0000 Foviance http://www.foviance.com/?p=7341 Welcome to our webinar, recorded live with Marty Carroll for World Usability Day 2009.

First of all we’d like to explain Marty’s ‘fetching’ moustache. He and some colleagues are taking part in Movember -- growing a moustache throughout November in aid of The Prostate Cancer Charity. If you would like to support this worthy cause, please donate on the Movember website. Thank you.

Back to World Usability Day, and today Marty explains why investing in customer experience is imperative to sustaining businesses long term. Showing how the changing nature of the anger/action relationship enabled by social media, means that customer experience should be on the agenda at the highest level of the organisation.

We hope you find it interesting and informative and welcome any questions or comments.

Part 1: 9 minutes, 53 seconds

www.youtube.com/watch?v=5Ycr3uo_TJU

Part 2: 6 minutes, 3 seconds

www.youtube.com/watch?v=AhziHMtC5_M

If you have any questions or comments, please e-mail info@foviance.com

]]> http://www.foviance.com/what-we-think/world-usability-day-2009-webinar/feed/ 0 FovianceHappy World Usability Day! Join Marty Carroll's webinar FREE...Welcome to our webinar, recorded live with Marty Carroll for World Usability Day 2009. First of all we'd like to explain Marty's 'fetching' moustache. He and some colleagues are taking part in Movember - growing a moustache throughout November in aid of The Prostate Cancer Charity. If you would like to support this worthy cause, please donate on the Movember website. Thank you. Back to World Usability Day, and today Marty explains why investing in customer experience is imperative to sustaining businesses long term. Showing how the changing nature of the anger/action relationship enabled by social media, means that customer experience should be on the agenda at the highest level of the organisation. We hope you find it interesting and informative and welcome any questions or comments. Part 1: 9 minutes, 53 seconds httpv://www.youtube.com/watch?v=5Ycr3uo_TJU Part 2: 6 minutes, 3 seconds httpv://www.youtube.com/watch?v=AhziHMtC5_M If you have any questions or comments, please e-mail info@foviance.com Ashley Friedlein on Twitter http://www.foviance.com/what-we-think/ashley-friedlein-on-twitter/ http://www.foviance.com/what-we-think/ashley-friedlein-on-twitter/#comments Thu, 27 Aug 2009 07:05:34 +0000 Foviance http://www.foviance.com/?p=5676 In this podcast with Ashley Friedlein, CEO of Econsultancy, we discussed digital marketing in social media, specifically Twitter.

Interview with Ashley Friedleing, CEO of Econsultancy

  • Episode title: An interview with Ashley Friedlein
  • Episode number: 4
  • Series: Expert Interviews
  • Duration: 27 minutes

Listen now: Download audio file (ashley-friedlein-on-twitter.mp3)

Or, Download the Ashley Friedlein podcast (12mb)

An abridged version of the conversation between Ashley Friedlein and Paul Blunden can be read in our August Newsletter.

Alternatively you can also read the Podcast transcript

]]> http://www.foviance.com/what-we-think/ashley-friedlein-on-twitter/feed/ 0 FovianceEconsultancy's CEO, Ashley Friedlein, talks to Paul Blunden on social media, using Twitter...In this podcast with Ashley Friedlein, CEO of Econsultancy, we discussed digital marketing in social media, specifically Twitter. Interview with Ashley Friedleing, CEO of Econsultancy Episode title: An interview with Ashley Friedlein Episode number: 4 Series: Expert Interviews Duration: 27 minutes Listen now: [audio:http://www.foviance.com/wp-content/uploads/2009/08/ashley-friedlein-on-twitter.mp3] Or, Download the Ashley Friedlein podcast (12mb) An abridged version of the conversation between Ashley Friedlein and Paul Blunden can be read in our August Newsletter. Alternatively you can also read the Podcast transcript27:01No Jason Spencer on digital marketing in China http://www.foviance.com/what-we-think/jason-spencer-on-digital-marketing-in-china/ http://www.foviance.com/what-we-think/jason-spencer-on-digital-marketing-in-china/#comments Wed, 08 Jul 2009 13:39:55 +0000 Paul Blunden http://www.foviance.com/?p=4583 In this podcast with Jason Spencer, the managing director of Millward Brown in Shanghai, we discussed customer experience and digital marketing in China.

Interview with Jason Spencer, MD of Millward Brown

  • Episode title: An interview with Jason Spencer
  • Episode number: 3
  • Series: Expert Interviews
  • Duration: 35 minutes

Listen now: Download audio file (foviance-expert-interview-jason-spencer.mp3)

Or, Download the Jason Spencer podcast (16mb)

An abridged version of the conversation between Jason Spencer and Paul Blunden can be read in our June Newsletter.

Alternatively you can also read the Podcast transcript

]]> http://www.foviance.com/what-we-think/jason-spencer-on-digital-marketing-in-china/feed/ 0 Paul BlundenInterview with Jason Spencer, MD of Millwood Brown on customer experience and digital in China...In this podcast with Jason Spencer, the managing director of Millward Brown in Shanghai, we discussed customer experience and digital marketing in China. Interview with Jason Spencer, MD of Millward Brown Episode title: An interview with Jason Spencer Episode number: 3 Series: Expert Interviews Duration: 35 minutes Listen now: [audio:http://www.foviance.com/wp-content/uploads/2009/07/foviance-expert-interview-jason-spencer.mp3] Or, Download the Jason Spencer podcast (16mb) An abridged version of the conversation between Jason Spencer and Paul Blunden can be read in our June Newsletter. Alternatively you can also read the Podcast transcript Jim Sterne on Customer Centricity http://www.foviance.com/what-we-think/jim-sterne-on-customer-centricity/ http://www.foviance.com/what-we-think/jim-sterne-on-customer-centricity/#comments Thu, 19 Mar 2009 10:24:09 +0000 Foviance http://www.foviance.com/?p=2882 Interview with Jim Sterne of Target Marketing; producer of the Emetrics Summit and Chairman of the Web Analytics Association, conducted by Foviance’s Director of Analytical Consulting, Neil Mason.

Episode title: An interview with Jim Sterne
Episode number: 2
Series: Expert Interviews
Duration: 3 parts, total 19 minutes

An abridged version of the conversation between web analytics guru Jim Sterne and Neil Mason can be read in our March Newsletter.

The interviews are in three parts below:

Part 1

www.youtube.com/watch?v=TIPy6cDwWjY

Part 2

www.youtube.com/watch?v=okX79adFJX4

Part 3

www.youtube.com/watch?v=vCVgt7fv6x0

Alternatively you can also read the Podcast transcript.

]]> http://www.foviance.com/what-we-think/jim-sterne-on-customer-centricity/feed/ 0 FovianceWeb analytics guru Jim Sterne chats to Foviance's Neil Mason on Customer Centricity (video)...Interview with Jim Sterne of Target Marketing; producer of the Emetrics Summit and Chairman of the Web Analytics Association, conducted by Foviance's Director of Analytical Consulting, Neil Mason. Episode title: An interview with Jim Sterne Episode number: 2 Series: Expert Interviews Duration: 3 parts, total 19 minutes An abridged version of the conversation between web analytics guru Jim Sterne and Neil Mason can be read in our March Newsletter. The interviews are in three parts below: Part 1 httpv://www.youtube.com/watch?v=TIPy6cDwWjY Part 2 httpv://www.youtube.com/watch?v=okX79adFJX4 Part 3 httpv://www.youtube.com/watch?v=vCVgt7fv6x0 Alternatively you can also read the Podcast transcript. Richard Sedley on Customer Research http://www.foviance.com/what-we-think/richard-sedley-on-customer-research/ http://www.foviance.com/what-we-think/richard-sedley-on-customer-research/#comments Thu, 26 Feb 2009 07:56:37 +0000 Paul Blunden http://www.foviance.com/?p=3450 In this podcast with Richard, a number of current topics which are very interesting are discussed including; the findings and learnings of his winners and Losers book and the recession; customer engagement and social networking.

Interview with Richard Sedley, Director, cScape Customer Engagement Unit

  • Episode title: An interview with Richard sedley
  • Episode number: 1
  • Series: Expert Interviews
  • Duration: 49 minutes

Listen now: Download audio file (richard-sedley-foviance-podcast-26022009-64-bit.mp3)

Or, Download the Richard Sedley podcast (22.6mb)

Alternatively you can also read the Podcast transcript.

]]> http://www.foviance.com/what-we-think/richard-sedley-on-customer-research/feed/ 0 Paul BlundenFantastic interview covering topics from customer engagement and social media to the recession...In this podcast with Richard, a number of current topics which are very interesting are discussed including; the findings and learnings of his winners and Losers book and the recession; customer engagement and social networking. Interview with Richard Sedley, Director, cScape Customer Engagement Unit Episode title: An interview with Richard sedley Episode number: 1 Series: Expert Interviews Duration: 49 minutes Listen now: [audio:http://www.foviance.com/wp-content/uploads/2009/04/richard-sedley-foviance-podcast-26022009-64-bit.mp3] Or, Download the Richard Sedley podcast (22.6mb) Alternatively you can also read the Podcast transcript.