Expert Interviews

Welcome to 2010′s World Usability Day!  This year the focus is centred on the theme of communication.

To mark this event, Foviance is discussing the topic of communication with the ‘man on the street’ and uploading short Vodcasts below throughout the day (11th November).

These short videos will concentrate on people’s stories about their good and bad experiences of communicating with others and their views on how they see communication changing their lives in the future.

Please check back to this page during the 11th November to video the short videos! If you’d like further details or have any questions or comments, please get in touch with us

Video questions asked — please feel free to comment below with your own views!

• Favourite form of communication
• A good experience (related to communication)
• A bad experience (related to communication)
• How communication has changed in the past 10 years
• How communication will change in the next 10 years

Video interview #9

httpv://www.youtube.com/watch?v=y9_FvTZ8ieE

Video interview #8

httpv://www.youtube.com/watch?v=uerelLDuLj0

Video interview #7

httpv://www.youtube.com/watch?v=Oygz3XDBp7c

Video interview #6

httpv://www.youtube.com/watch?v=s05JE1CXcKw

Video interview #4

httpv://www.youtube.com/watch?v=ridcm6ve6GQ

Video interview #3

httpv://www.youtube.com/watch?v=lqdy9kJ_a0w

Video interview #2

httpv://www.youtube.com/watch?v=OVzORgT9ywA

Video interview #1

Welcome to our webinar, recorded live with Marty Carroll for World Usability Day 2009.

First of all we’d like to explain Marty’s ‘fetching’ moustache. He and some colleagues are taking part in Movember – growing a moustache throughout November in aid of The Prostate Cancer Charity. If you would like to support this worthy cause, please donate on the Movember website. Thank you.

Back to World Usability Day, and today Marty explains why investing in customer experience is imperative to sustaining businesses long term. Showing how the changing nature of the anger/action relationship enabled by social media, means that customer experience should be on the agenda at the highest level of the organisation.

We hope you find it interesting and informative and welcome any questions or comments.

Part 1: 9 minutes, 53 seconds

Part 2: 6 minutes, 3 seconds

If you have any questions or comments, please e-mail info@foviance.com

In this podcast with Ashley Friedlein, CEO of Econsultancy, we discussed digital marketing in social media, specifically Twitter.

Interview with Ashley Friedleing, CEO of Econsultancy

• Episode title: An interview with Ashley Friedlein
• Episode number: 4
• Series: Expert Interviews
• Duration: 27 minutes

Listen now:

Audio clip: Adobe Flash Player (version 9 or above) is required to play this audio clip. Download the latest version here. You also need to have JavaScript enabled in your browser.

Or, Download the Ashley Friedlein podcast (12mb)

An abridged version of the conversation between Ashley Friedlein and Paul Blunden can be read in our August Newsletter.

Alternatively you can also read the Podcast transcript

In this podcast with Jason Spencer, the managing director of Millward Brown in Shanghai, we discussed customer experience and digital marketing in China. Read more about: Jason Spencer on digital marketing in China

Interview with Jim Sterne of Target Marketing; producer of the Emetrics Summit and Chairman of the Web Analytics Association, conducted by Foviance’s Director of Analytical Consulting, Neil Mason.

Episode title: An interview with Jim Sterne
Episode number: 2
Series: Expert Interviews
Duration: 3 parts, total 19 minutes

An abridged version of the conversation between web analytics guru Jim Sterne and Neil Mason can be read in our March Newsletter.

The interviews are in three parts below:

Part 1

Part 2

Part 3

Alternatively you can also read the Podcast transcript.

In this podcast with Richard, a number of current topics which are very interesting are discussed including; the findings and learnings of his winners and Losers book and the recession; customer engagement and social networking.

Interview with Richard Sedley, Director, cScape Customer Engagement Unit

• Episode title: An interview with Richard sedley
• Episode number: 1
• Series: Expert Interviews
• Duration: 49 minutes

Listen now:

Audio clip: Adobe Flash Player (version 9 or above) is required to play this audio clip. Download the latest version here. You also need to have JavaScript enabled in your browser.

Or, Download the Richard Sedley podcast (22.6mb)

Alternatively you can also read the Podcast transcript.