Events

UserZoom teams up with Europe’s leading cross-channel customer experience consultancy, Foviance, to bring you the latest results of our ‘Insurance industry user experience benchmark study’. 

Comparing highly-competitive UK insurance giants, Direct Line, AXA Direct, Aviva, and Legal & General, to examine how their customers perceive online user experiences. 

See how these companies measure up to the competition and how we conduct industry UX benchmarking studies.

Below is the recording of the 1 hour webinar with Billie Andersen of Foviance.

In association with Marketing Week’s Customer Retention Conference, a panel of retention and customer experience experts will share winning strategies to become a truly customer focussed business.

The conference will be followed by an interactive case study led Masterclass.

The Master class will be expertly led by Foviance’s CEO Paul Blunden and Consultancy Director Marty Carroll,  teaching business’ how to push customer experience strategy further by fully understanding their customers; and how to delight customers by improving on their overall experience instead of merely satisfying them; leading to an increase in customer retention levels.

Foviance’s official charity that we have supported for a number of year’s now is Shelter, the housing and homelessness charity. This year a number of Foviance staff will be taking part in Shelter’s Vertical Rush, they will be racing up 920 steps to the 42nd floor of Tower 42, the tallest building in the City of London. No mean feat!

Watch short video of their experience below:

Deep Dive Into Analytics: When Bounce Rate No Longer Floats Your Boat

Foviance’s Director of Analytical Consulting, Neil Mason will be speaking about how to delve deeper into analytics once you have the fundamentals of web analytics under control.

Speaking at London’s SES London, Neil will  be speaking on the first day of the three day event, helping to provide you with all of the essentials for understanding your data.

Social Media went into a frenzy last year and 2010 will see the use of these platforms grow within businesses more and more. But how well do companies in the non-profit, public and corporate sectors understand how to use Social Media and plan an effective strategy?

Social Media Week conferences will be taking place in New York, Berlin, London, San Francisco, Toronto and São Paulo all at the same time. Social Media expert Billie Andersen will be in London reporting on Social Media Week events.

Foviance’s Mark Blunden will be attending the International Gaming Expo on Wednesday 28th Jan. Consisting of influential gaming industry speakers, featuring at the IGE Gaming Leaders Programme of presentations, seminars and round table discussions. The three day programme, will have 50 sessions with more content being added, will deliver a unique insight and crucial first-mover advantage across a range of important areas.

This year marks the fifth EGR (eGaming Review) awards which have been called the “Oscars of the industry”.

Foviance is judging the user experience of 45 Gaming websites across eight categories. Catriona Campbell will be in attendance with Mariana Da Silva for the awards ceremony on November 30th 2009.

Foviance is delighted to be participating by judging the user experience category, and is looking forward to attending the awards. Our relationship with EDR has grown throughout 2009, we currently provide monthly reviews and attended the closed Power 50 event in May. 

Catriona Campbell will be part of the expert guidance committee at The Media Festival this November 18-20, in Manchester.

The Media Festival involves people from the digital and media sectors, including film distributors, advertisers and games developers. Catriona will be acting as an advisor at this event, where there will be speakers, demonstrations and discussions.