Foviance » Events

Directors Forum – November 3, 2011

Jade Evans — Wed, 02 Nov 2011 08:37:14 +0000

Foviance are sponsoring the Customer Engagement Directors Forum on Strategy and Measurement. The day will focus on:

How to gain a robust insight into your customer operations and strategy for maximum return.

Looking at the issues and challenges facing organisations operating in a multichannel environment – where obtaining a single view of the customer is an increasingly complex yet vital component of customer engagement strategy and measurement.

John D’Arcy, Foviance Practice Director of Analytics and Insights will be opening proceedings with his presentation on: Who needs a measurement strategy anyway?

Identifying some of the key challenges facing organisations as they get to grips with BIG data. John will explore some of the different types of data available, what it is useful for and show examples of how the use of measurement frameworks can advance customer engagement and experience strategy.

We are also launching our Multichannel Customer Experience Report at the event, more details to follow Friday 4th November!

Fantastic Tavern, Gamification – July 6, 2011

Foviance — Wed, 06 Jul 2011 09:26:29 +0000

We will be attending the Gamification Fantastic Tavern, hosted at the Brickhouse on Brick Lane.

There will be 4 rapid presentations from Richard Sedley and EA games, a panel discussion with guests from Microsoft Kinect, Fortune Cookie, Electronic Arts, Wolff Olins, Kempt and Gamoolasoft. Cancer Research will be hosting a brainstorm, explaining some of the critical challenges they face. The event attendees will then be split into think tanks to address their questions.

The Tavern will be wrapped up by the Kinect team about how they see the future of gestural interactions and interfaces unfolding.

Directors Forum – June 29, 2011

Foviance — Thu, 16 Jun 2011 12:18:22 +0000

Following the success of the Directors Forum in March, Foviance are sponsoring the third forum, which is focused on Multichannel Customer Engagement.

Hosted at the Gallup Office overlooking the London Eye, the day will include keynotes from global experts, examining how to provide a seamless customer experience over the widening range of channels to market including; social media, mobile, call-centre, web and instore.

Paul Blunden, will be a keynote speaker opening the forum with his presentation:

Multichannel customer experience – from consumers to clients: Multichannel customer experience means different things to different people. This keynote presentation will consider how different stakeholders define the issue with some examples of how they approach solutions to the various challenges they encounter. The presentation will include real consumer examples from Foviance research practice as well as examples of what Foviance clients are doing.

Paul presenting our maturity model at the forum

To download our Multi-channel Customer Experience Report

NMA Effectiveness Awards – June 23, 2011

Foviance — Mon, 18 Apr 2011 14:58:25 +0000

The New Media Age Effectiveness Awards promotes the quality of new media usage in the UK, emphasising effectiveness to allow smaller companies to compete on an equal footing with larger ones. Providing a benchmark of excellence for the industry, illustrating the importance of usability and accessibility, in building an effective online presence. Demonstrating the power of interactive media to the wider business world.

Foviance is sponsoring and conducting the usability testing for the shortlisted entries, in the ‘Business’ and the ‘Best use of Web’ categories, with Catriona Campbell, founder of Foviance, judging at the event.

6th Annual Online Bingo Summit – 1-2 June, 2011

Foviance — Mon, 18 Apr 2011 14:48:23 +0000

Jamie Barnett, Head of Gaming and Shilipi Dahele, Gaming UX Consultant at Foviance, will be presenting and running workshops on acquisitions and retention at this 2 day summit.

The 6th Annual Online Bingo Summit will supply businesses with the critical intelligence and tools needed to win new customers, retain high value players and open up new markets. The event is firmly established as the leading meeting place for the Online Bingo Industry bringing together over 300 Online Bingo industry experts for two days of business critical intelligence,networking and discussion.

Held at the Victoria Park Plaza in London, the agenda has been split into 4 key areas:

1. How to attract the next wave of high spending new customers
2. Retaining your most valuable customers and defecting the opposition
3. Differentiate your site, how to stand out in the market place
4. Entering and dominating lucrative new territories

5th European Data Protection Intensive – May 26-27, 2011

Foviance — Mon, 18 Apr 2011 14:40:03 +0000

This unique event will once again bring together leading privacy experts for the event on data protection in Europe. Providing an opportunity to get up to speed with the latest data protection developments across the EU. A great event for industry professionals in large companies doing business across Europe.
Guy Stephens , Senior Consultant at Foviance will provide an in-depth interactive presentation on social networking, focusing on key issues facing European data protection professionals.

Embracing Social Media in the Contact Centre – May 19, 2011

Foviance — Mon, 18 Apr 2011 14:38:23 +0000

This webinar will discuss different ways companies in varying industries can provide a better customer service, by embracing social media. Guy Stephens will be sharing the dos and don’ts of engaging with customers in social networks and ASOS will be discussing their social media strategy.

The webinar includes:
Why do you need to be social?
Why doesn’t one size fit all in customer service?
What customers should be targeted through social media?
Why do contact centers need to be at the forefront of the organisations social media strategy?

SOCAP Social Media SIG Networking Event – May 13, 2011

Foviance — Mon, 18 Apr 2011 13:36:21 +0000

This social media networking event will be debating how social media impacts on an organisations customer relations activities. Both Richard Sedley and Guy Stephens, will be hosting a round table discussion sharing experiences on current social media and consumer relations issues.

Social CRM Best Practices: Learn, Engage and Serve – May 12, 2011

Foviance — Mon, 18 Apr 2011 13:18:17 +0000

Guy Stephens will be presenting Social Customer Care: From Novelty to Necessity which will begin to explain why the use of social within customer service has moved from novelty to necessity, and how to incorporate social within each customer service strategy. The presentation will help delegates gain insight on how to set up a social customer care plan within the organisation by learning from recent successful case studies.

Some others presentations at the summit include:

How support communities can earn their keep
Engaging the new consumer to drive extraordinary results
Three critical changes to VoC programs
Designing customer communities as effective learning environments

Social Media CRM – May 6, 2011

Foviance — Mon, 18 Apr 2011 12:45:21 +0000

The Social CRM will expore how companies can capture and manage social media data. Including ways to integrate social media into; sales, marketing, research and strategy-making processes. Richard Sedley, Commercial Director at Foviance, will be presenting at this Social Media CRM Conference held in both London and New York

Areas of the day will cover

The latest tools and techniques for implementing a successful SCRM strategy
How companies are capturing and managing social media data
Challenges of implementing social CRM
Mapping your CRM system to the customer journey
How social media can data be stored and managed between teams