Events

In the second of Foviance’s sponsorship for the Directors Forum, we will be looking at:

How world class organisations are successfully implementing social media and mobile customer engagement strategies to improve their customer service offering and enhance customer loyalty.
Read more about: Directors Forum — May 16, 2012

Richard Sedley will be sharing his thoughts on: seduction, influence and persuasion – Is the future of neuro-marketing all in our heads? This will no doubt be one of the most relevant and insightful looks into the evolution of consumer behaviour where technology and emerging media have been the catalyst.

Richard will be speaking at techMAP to help people better understand the psychology of consumers.

Digital 2012 is Scotland’s leading conference for the digital, creative and cultural sectors, from organisers Interactive Scotland & AmbITion Scotland.

The theme for this year’s conference is Monetising Opportunities so you will hear from industry experts, including Foviance’s Catriona Campbell, on where the opportunities lie and how you can make money from them.

Customer experience expert, Keely Flint provides best practice and practical advice on how to implement customer care strategies across multiple communication channels.

Free webcast – Thursday 23 March 2012 at 11am

Register through MyCustomer.com: Implementing a successful cross channel strategy for customer care: A guide to best practice

Foviance is sponsoring three Directors Forum’s this year, the first on Customer Feedback / Measurement and Voice of the Customer at the Adelphi, 21st March 2012.

Read more about: Directors Forum — March 21, 2012

 Foviance are sponsoring the Customer Engagement Directors Forum on Strategy and Measurement. The day will focus on:

 How to gain a robust insight into your customer operations and strategy for maximum return.

Looking at the issues and challenges facing organisations operating in a multichannel environment – where obtaining a single view of the customer is an increasingly complex yet vital component of customer engagement strategy and measurement.

Read more about: Directors Forum — November 3, 2011

We will be attending the Gamification Fantastic Tavern, hosted at the Brickhouse on Brick Lane.

There will be 4 rapid presentations from Richard Sedley and EA games, a panel discussion with guests from Microsoft Kinect, Fortune Cookie, Electronic Arts, Wolff Olins, Kempt and Gamoolasoft. Cancer Research will be hosting a brainstorm, explaining some of the critical challenges they face. The event attendees will then be split into think tanks to address their questions.

The Tavern will be wrapped up by the Kinect team about how they see the future of gestural interactions and interfaces unfolding.

Following the success of the Directors Forum in March, Foviance are sponsoring the third forum, which is focused on Multichannel Customer Engagement.

Hosted at the Gallup Office overlooking the London Eye, the day will include keynotes from global experts, examining how to provide a seamless customer experience over the widening range of channels to market including; social media, mobile, call-centre, web and instore.

Paul Blunden, will be a keynote speaker opening the forum with his presentation:

Multichannel customer experience – from consumers to clients: Multichannel customer experience means different things to different people. This keynote presentation will consider how different stakeholders define the issue with some examples of how they approach solutions to the various challenges they encounter. The presentation will include real consumer examples from Foviance research practice as well as examples of what Foviance clients are doing.

Paul presenting our maturity model at the forum

To download our Multi-channel Customer Experience Report