Members of Foviance – The Movember Years
Jonathan Culling Member of Foviance – The Movember Years … Raising funds for men’s health.
By Foviance, November 22, 2010
Best Service One Founders Council
CustomerThink: BestServiceOne Founders Council.
The Founders Council, chaired by Bill Price, is an advisory group of thought leaders that helped launch BestServiceOne and support its development and growth, of which Foviance’s Guy Stephens is a part of.
By CustomerThink, November 18, 2010
Building towards exceptional customer service
CiboodleBlog: Many businesses are dealing with multiple legacy systems and structures which make it difficult to deliver the kind of multichannel, integrated experience that today’s customers demand.
By Pamela Brankin, November 18, 2010
Jeremiah, don’t relegate the social media help desk
CustomerThink: I come at the report from the viewpoint of social customer care. It’s the area that I have worked in over the last few years. Firstly at The Carphone Warehouse where I set up the use of social media within customer service and now as a consultant at Foviance.
By Guy Stephens, November 12, 2010
Firms struggling to devise effective multi-channel marketing strategies
EquiMedia: The vast majority of brands are failing to implement effective multi-channel marketing strategies, a report has revealed.
By Equi=Media Ltd, November 10, 2010
Single view of the customer still a pipedream to most firms – report
MyCustomer.com: Although nine out of 10 UK brands recognise the importance of providing integrated customer service across multiple channels, just under a third currently have the necessary systems and processes in place to do so.
By Neil Davey, November 9, 2010
Customer preference for multi-channel customer experience
DKNewsClip: British businesses struggle in quest for “holy grail of single customer view”, as the number of brand touch-points on a customer’s journey continue to grow.
By Foviance, November 5, 2010
Customer preference for multi-channel customer experience is transforming business in the UK
TheRetailBulletin: British businesses struggle in quest for “holy grail of single customer view”, as the number of brand touch-points on a customer’s journey continue to grow.
By Foviance, November 5, 2010
Foviance in the news
Scottish Friendly boost online sales by 25% with new website“In particular the website project saw us all working together with one of the UK’s leading usability agencies, Foviance, to produce excellent results.” Ross Laurie, Managing Director of Line
The cross-channel customer experience and how to achieve itOne of the leading companies in terms of customer experience management is Foviance, Richard Sedley gave a beautiful presentation on multichannel customer engagement issues.