Foviance » In the News

Scottish Friendly boost online sales by 25% with new website

Foviance — Thu, 29 Sep 2011 15:13:17 +0000

“In particular the website project saw us all working together with one of the UK’s leading usability agencies, Foviance, to produce excellent results.” Ross Laurie, Managing Director of Line

The cross-channel customer experience and how to achieve it

Foviance — Wed, 03 Aug 2011 09:55:29 +0000

One of the leading companies in terms of customer experience management is Foviance, Richard Sedley gave a beautiful presentation on multichannel customer engagement issues.

Mobile vs PC usage data

Foviance — Thu, 30 Jun 2011 15:43:05 +0000

When it comes to determining the usability of mobiles, it’s vital to know how people use them and what differs to their use of PCs. Research by Foviance looks at the variances.

Cookie data

Foviance — Thu, 07 Apr 2011 14:40:59 +0000

As the EU e-privacy directive is tightened in May, brands will have to be more open about the cookies they deliver to site users. This exclusive data explores which sectors will be most affected.

Foviance Makes Senior Appointments to Boost Social Media & Analytics

Foviance — Wed, 05 Jan 2011 16:35:41 +0000

Foviance, the UK's leading customer experience consultancy and usability specialist, has appointed Guy Stephens as senior social customer care consultant, and Richard Sedley as commercial director...

Foviance makes senior appointments to drive strategic value

Foviance — Wed, 05 Jan 2011 16:27:14 +0000

MyNewsDesk: Foviance makes senior appointments to drive strategic value in social media and multi-channel service analytics
Posted by Foviance, 15 December 2010

Gaming sector warms up for ICE 2011

Foviance — Fri, 17 Dec 2010 16:48:05 +0000

GamesIndustry.com: In January 2011 Foviance will be opening the CRM track at one of the largest events of the gaming calendar, the ICE Conference in London. Our session will be entitled: ‘CRM and Loyalty in the Gaming Sector: Examining the Current State of Play’.
By Foviance, December 9, 2010

It’s not as easy as it looks, integrated data and insight

Foviance — Fri, 26 Nov 2010 16:22:30 +0000

OMC Online Marketing Connect: Data and insight are two of the greatest enablers to developing an improved customer experience. Organisations that invest in managing data across channels will be well-placed.
Posted by Foviance blog, November 25, 2010

Members of Foviance – The Movember Years

Foviance — Fri, 26 Nov 2010 16:00:41 +0000

Jonathan Culling Member of Foviance – The Movember Years … Raising funds for men’s health.

By Foviance, November 22, 2010

Best Service One Founders Council

Foviance — Fri, 26 Nov 2010 15:49:40 +0000

CustomerThink: BestServiceOne Founders Council.
The Founders Council, chaired by Bill Price, is an advisory group of thought leaders that helped launch BestServiceOne and support its development and growth, of which Foviance’s Guy Stephens is a part of.
By CustomerThink, November 18, 2010