In the News
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Complaint management 2.0: Seven lessons from the frontline
MyCustomer.com: To mark National Complaints Day, an open session was held by Foviance to explore the impact of social media on complaint management.
By Neil Davey, August 13, 2010
Where does customer service fit into your digital strategy?
Econsultancy: Where does customer service fit into your digital strategy?
“Last week I attended a roundtable about customer service hosted by Foviance to mark the UK’s National Complaints Day.”
By Jake Hird, August 19, 2010
Don’t Let Your Data Go Sour
ClickZ: Don’t Let Your Data Go Sour
As Web reporting and analytics gets more mature as a technique and as an industry.
By Neil Mason, July 20, 2010
Social media customer service: An open apology
CustomerThink.com: Social media customer service: An open apology, it’s taken me awhile to wake up
By Guy Stephens, July 27, 2010
5 ways to boost e-commerce performance with web analytics
Netimperative: Top tips: 5 ways to boost e-commerce performance with web analytics
By Craig Whiston, July 13, 2010
Web analytics training at Foviance
Hotcourses: Google Analytics Training
By Foviance: Training on July 21, 2010
Women In Gaming Conference set for September
iGamingBusiness: Women In Gaming Conference set for September
By iGaming, July 3, 2010
Online Marketing Connect
Online Marketing Connect: The iPhone4 not as good as you think
By Foviance, July 2, 2010
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Foviance in the news
- Complaint management 2.0: Seven lessons from the frontline
To mark National Complaints Day, an open session was held by Foviance to explore the impact of social media on complaint management.
- Where does customer service fit into your digital strategy?
Where does customer service fit into your digital strategy?
- Don’t Let Your Data Go Sour
As Web reporting and analytics gets more mature as a technique and as an industry.
- Social media customer service: An open apology
Social media customer service: An open apology, it’s taken me awhile to wake up…