In the News

“In particular the website project saw us all working together with one of the UK’s leading usability agencies, Foviance, to produce excellent results.” Ross Laurie, Managing Director of Line

One of the leading companies in terms of customer experience management is Foviance, Richard Sedley gave a beautiful presentation on multichannel customer engagement issues.

NMA: Foviance carried out research to determine the usability of mobiles and PCs and how they differ. By Seb Joseph,  30th June 2011.

As the EU e-privacy directive is tightened in May, brands will have to be more open about the cookies they deliver to site users. This exclusive data explores which sectors will be most affected.

FreshBusinessThinking.com: Foviance Makes Senior Appointments to Boost Social Media & Analytics
By Max Clarke, 15 December, 2010

MyNewsDesk: Foviance makes senior appointments to drive strategic value in social media and multi-channel service analytics
Posted by Foviance, 15 December 2010

GamesIndustry.com: In January 2011 Foviance will be opening the CRM track at one of the largest events of the gaming calendar, the ICE Conference in London. Our session will be entitled: ‘CRM and Loyalty in the Gaming Sector: Examining the Current State of Play’.
By Foviance, December 9, 2010

OMC Online Marketing Connect: Data and insight are two of the greatest enablers to developing an improved customer experience. Organisations that invest in managing data across channels will be well-placed.
Posted by Foviance blog, November 25, 2010