Case studies

MyTravel has made customer experience the key to their success in the online travel market.

We employed our proven methodology to deliver an innovative and effective solution to improve website usability, simplify key processes and enhance the customer experience.

We helped Tesco Direct revamp its website and launch its first ever catalogue.

This multi-channel customer experience project demonstrated the benefits of integrated thinking, revealing how traditional direct marketing can be used to support e-commerce, and vice versa.

We advised Skype on how to improve its usability.

We helped to create the world’s most successful multi-platform lottery.

Our research helped Sky to develop the core interface of Sky Red Button.

We helped ensure that Europe’s first electronic stamp was a success by making the SmartStamp system as easy to use as possible.

We tested Barclay’s innovative online banking security system, which is now in over 1,000,000 homes.

Our Experience Management programme cut Haven’s website drop-off figures.