Foviance » Other

Teachers.TV

Foviance — Wed, 28 Jul 2010 11:18:20 +0000

Video is a core part of Teachers TV offering and to ensure it is fulfilling its mission, the organisation has very strict key performance indicators (KPIs) around both the reach and the consumption of online video content.

It is fundamental that the videos and related community tools are easy to find and use, and that the video content is relevant and engaging so that users watch the whole video and get the most out of the resources. Teachers TV found it needed to improve the video player landing page, in particular the presentation of videos and related tools.

Download full Teacher TV case study (430 KB)

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Nokia

Foviance — Sun, 07 Sep 2008 15:31:15 +0000

In the fiercely competitive world of mobile technology, customer experience is crucial for determining brand differentiation, loyalty and the purchase decision.

Our research provided Nokia with a deeper understanding of its global audience and supported its strategy of building long-term customer relationships, which has underpinned Nokia’s growth in the market.

Skype

Foviance — Mon, 07 Jul 2008 15:41:41 +0000

Skype was keen to explore the ease of use, first impressions and intuitiveness of its internet telephony software.

We carried out a usability audit and evaluation of Skype’s software around the world and, following our expert review and user profiling, Skype has become a global phenomenon, winning numerous awards of innovation and ease of use.

Royal Mail

Foviance — Mon, 07 Jul 2008 15:01:41 +0000

Royal Mail’s launch of SmartStamp, a service allowing people to print stamps onto envelopes and labels, had massive implications for Europe’s postal industry. It was vital that the launch of SmartStamp ran smoothly.

Royal Mail used our research and process design services to ensure clarity and ease of use. SmartStamp was an immediate success and has become a vital part of office life in the UK.

AstraZeneca

Foviance — Wed, 02 Jul 2008 11:58:40 +0000

We worked with AstraZeneca and Applied Works, its creative partner, to produce an effective and inspiring digital platform. Following the hugely successful launch of AstraZeneca’s global internet site, we began work with Applied Works to create its global corporate Intranet.

After a period of extensive research into user and business needs, we provided detailed wire frames and information architecture to Applied Works, and provided ongoing user testing throughout the development process.

The completed intranet saw unprecedented levels of employee take up, and was a major part of AstraZeneca’s RAD award-winning ‘best employee communication programme.’

Microsoft Tablet PC

Foviance — Tue, 24 Jun 2008 14:23:17 +0000

We conducted European and EMEA testing on the journal software for the Microsoft Tablet PC, working alongside the international marketing teams from the initial prototype stage.

We also worked with Microsoft on specific NHS software that has allowed doctors to automatically search the records of consultants in other hospitals around the UK in an attempt to improve diagnosis and treatment.

Epson

Foviance — Fri, 13 Jun 2008 09:55:58 +0000

Epson was keen to get user feedback during the development phase of the interface for a new range of printers. With a very small window available in which to conduct the research, we reacted quickly and organised an agile usability testing event to meet Epson’s tight brief. We managed the entire research process; finding an appropriate venue, setting up testing and interview areas and analysing the results.

We conducted research on sixty participants over a two-day period, using a combination of prototypes, rich media content and detailed interviews. Our expertise in User Centred Design allowed us to process the results more rapidly, delivering accurate, detailed reports for the user interface and product development teams.

National Trust

Foviance — Tue, 27 May 2008 11:17:57 +0000

We spent considerable time collating the needs of the employees through user groups and interviews and examining the existing intranet and current best practice to understand what had worked well in the past, the barriers to use that existed and how content should be organised in the future.

The major output at this stage were representative personas of particular employee groups that would guide the development of the initial solution and could be used by the National Trust for future revisions as requirements changed.

We collated these findings into a range of outputs (including detailed Wire frames, site maps) that would allow Applied Works to develop and launch a successful intranet.

For such a major internal project, it was vital that the completed intranet incorporated extensive future proofing. As such, a great deal of time was put into anticipating the ongoing needs of the different stakeholders around the UK.

After 4 months the National Trust’s brand new contextual Intranet is live.

The prototype tested well requiring a few tweaks to the presentation of certain functionality. Branding is now in line with the National Trust’s new look and feedback from the wider audience has been fantastic.

We are pleased to continue to assist the National Trust with the ongoing development and growth of the Intranet.