National Trust

We spent considerable time collating the needs of the employees through user groups and interviews and examining the existing intranet and current best practice to understand what had worked well in the past, the barriers to use that existed and how content should be organised in the future.

The major output at this stage were representative personas of particular employee groups that would guide the development of the initial solution and could be used by the National Trust for future revisions as requirements changed.

We collated these findings into a range of outputs (including detailed Wire frames, site maps) that would allow Applied Works to develop and launch a successful intranet.

For such a major internal project, it was vital that the completed intranet incorporated extensive future proofing. As such, a great deal of time was put into anticipating the ongoing needs of the different stakeholders around the UK.

After 4 months the National Trust’s brand new contextual Intranet is live.

The prototype tested well requiring a few tweaks to the presentation of certain functionality. Branding is now in line with the National Trust’s new look and feedback from the wider audience has been fantastic.

We are pleased to continue to assist the National Trust with the ongoing development and growth of the Intranet.