lowcostholidays.com

lowcostholidays.com aims to provide the best value holidays on the web and deliver quality service to all their customers. They continuously measure the effectiveness of their website, monitoring and enhancing the customer experience. With so much competition in this sector, holiday websites have to be fast, logical and easy to use.

lowcostholidays.com’s successful relationship with Customer Experience consultancy Foviance, led them to engage in their services again. Foviance replicated test setup for lowcostholidays.com’s website and used the previous findings as a basis for a new usability evaluation. This proved to be a perfect example of the benefits of interactive testing.

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