Lucy Carruthers

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accessibility, Analytics, Analytics strategy, app, Apple, ClickZ Articles, Consumer insight, cross-channel, customer, Customer engagement, customer experience, customer research, customer satisfaction, data, Data integration, Data mining, Events, Facebook, Gaming, Google, International, international customer experience, iPad, iPhone, Latest news, Measurement, mobile, multi-channel, Optimisation, Podcast, Predictive analytics, research, Segmentation, social media, social networking, Surveys, testing, Twitter, usability, usability consultancy, usability testing, user experience, users, user testing, web analytics