Charlotte Wilberforce

Charlotte's bio

Charlotte Wilberforce has over 14 years EA experience along with a high level of procurement and purchasing knowledge, marketing and communications. She studied Media and French and has lived and worked abroad in various countries.

"Foviance is a vibrant and innovative consultancy, I work alongside skilled and hard working colleagues who also know how to have fun."

London, UK, 18 January 2010 – Foviance, the experts in multi-channel customer experience, are taking part in London’s second annual Vertical Rush in aid of housing charity Shelter. Foviance has supported Shelter for a number of years and in the spirit of keeping fit in the New Year, members of staff are preparing for the 920 step run up Tower 42 on February 25th. (more…)

London, UK, 13 January 2010 – Foviance, the experts in multi-channel customer experience, were appointed in October 2009 by lowcostholidays.com to evaluate the user experience of their website, ensuring their position as key differentiators in the Travel industry.lowcostholidays.com had conducted research with Foviance in the past and the further opportunities for improvement identified through the latest round proved the benefits of regular interactive testing for enhanced website performance. The direct influence and importance of the design recommendations made was immediately evident by measuring the impact of changes to key areas of the site. (more…)

During a recent power failure at home, we all presumed it would be a short term problem; yet more than 12 hours later it was evident that this wasn’t going to be the case. By 4.30am it was time to find out what was going on so my initial thought was e-mail my electrical service provider, of course without power there was no internet so next option was to telephone them. Although I could have found a telephone number from a previous bill, I was reluctant about getting out of bed. Fortunately the blackberry came to the rescue, and with its service package I was able to get internet access and found the electricity company’s website. (more…)

Foviance survey reveals that 44% of people don’t buy online because they want to physically see the product and asks what retailers are doing to provide a joined up experience.

London, UK, 9 December 2009 – Foviance, the expert in cross-channel customer experience, carried out a survey in the autumn of 2009 and found that 44% of people don’t buy online as they want to physically see the product. In addition, a further 18% cited the cost of delivery as a barrier to online shopping. (more…)

Team Foviance participate in this years Movember cancer awareness drive

London, UK, 29th October 2009 – Foviance, the expert in customer experience, has an office full of health conscious young men and decided to take an extra step in caring for men’s health. (more…)

July 30, 2009 – Foviance, the experts in customer experience, were appointed in 4Q 2008 by Turner Broadcasting to evaluate the user experience of their newly developed Cartoon Network website launching across 12 EMEA territories in 2009.Research was conducted by Foviance in the UK, Poland and Spain, working in collaboration with Xperience Consulting in Spain and UseLab in Poland. This research played a key part in the user centred development of Cartoon Network’s new website, which aims to increase the level of kids’ engagement, entertainment and reward. The UK website has recently launched as part of the EMEA wide rollout. (more…)

Business working practices vary across the pond between the UK and US, and within Europe there are also many cultural differences

Prompt Communications recorded Foviance’s CEO, Paul Blunden, on the business cultures and differences between the UK and US. Paul discusses meeting etiquette, financial regulations and some of the benefits of our differences both in the US and also Europe.. (more…)

In times of a recession, online fraud increases (CIFAS ‘Fraud trends and recession go hand in hand’) but most online users, although aware of Internet threats, have a gap in understanding them. (more…)