Looking for The Usability Company? Welcome to Foviance.
The Usability Company merged with WebAbacus in April 2005 and relaunched under the new brand Foviance. We're proud to be one of the UK's leading customer experience and user experience consultancies. Learn more about us, or get in contact to see how we can help your business.
Case studies
Teachers.TV
Teachers TV is an independently run, government funded organisation whose mission is to support the professional development of anyone involved with teaching – from trainee teachers to governors.
In addition to the website, Teachers TV programmes are available via various satellite, cable and Freeview channels.
Teachers.TV case study
Dunhill
The men’s luxury retailer, Alfred Dunhill, identified that their online channel is increasingly important not just as a direct sales channel but also as way to create more engagement with its customers.
Dunhill case study
BBC News
The BBC News website is the Internet arm of the biggest broadcasting newsgatherer in the world.
Election 2010 is a microsite developed specifically to provide in-depth coverage of the 2010 General Election in the UK.
BBC News case study
International capabilities
Wherever you are in the world, we provide expert usability, analytics, accessibility, and user research services.
Our China office, Foviance Asia, opened in March. We’ve been delivering expertise in multi-country customer experience since 2001.
We are Foviance
Foviance is a cross-channel customer experience consultancy to the world's leading brands.
Specialists in usability, accessibility , business analytics and user research consulting, we help our clients deliver a seamless customer experience across websites, telephone, TV and print.
With research laboratories in London and Asia, we have a team of expert consultants who work with companies globally.
News & blog
2 Sep 2010, from Blog • Customer Experience
The Kindle. There’s something of an Apple feel to the experience – white, smooth – lustrous, even? – hard, moulded plastic inside, no frills, and the dark matte grey device nestled, pod-like, in the box…
Despite all the known issues and problems with measuring the effectiveness of acquisition marketing activity such as the use last-click attribution models…