Looking for Applied Insights? Welcome to Foviance.
Applied Insights was acquired by Foviance in November 2008 with Neil Mason joining the Foviance board as Director of Analytical Consulting. We're proud to be one of the UK's leading customer experience and analytics consultancies. Learn more about our analytics consultancy, or get in contact to see how we can help your business.
Case studies
Yell.com
Yell recognised it could be a challenge for users to discover and navigate the new marketing area; they invited Foviance to represent an independent voice of the customer, to evaluate what was needed in order to create a great customer experience.
Yell.com case study
Teachers.TV
Teachers TV is an independently run, government funded organisation whose mission is to support the professional development of anyone involved with teaching – from trainee teachers to governors.
In addition to the website, Teachers TV programmes are available via various satellite, cable and Freeview channels.
Teachers.TV case study
Dunhill
The men’s luxury retailer, Alfred Dunhill, identified that their online channel is increasingly important not just as a direct sales channel but also as way to create more engagement with its customers.
Dunhill case study
International capabilities
Wherever you are in the world, we provide expert usability, analytics, accessibility, and user research services.
We’ve been delivering expertise in multi-country customer experience since 2001.
We are Foviance
Foviance is a multichannel customer experience consultancy to the world's leading brands.
Specialists in usability, accessibility, business analytics and user research consulting, we help our clients deliver a seamless customer experience across websites, telephone, TV and print.
With research laboratories in London and Asia, we have a team of expert consultants who work with companies globally.
News & blog
23 Jan 2012
‘Apple reinventing the textbook’ , can anyone can say for certainty which way this will go? There are a number of points to note beyond some of the points raised by Econsultancy…
13 Jan 2012
Customers’ were asked to rate the most important areas that companies should focus on in order to provide them the best customer experience in…