Stressed by the Web?
You're not alone. World's first neurological experiment into poor online customer experience proves existence of web stress.
Research by Foviance, in partnership with CA (Computer Associates), indicates that consumers need to concentrate 50% more than normal when using a badly performing website.
Brainwave analysis indicates that the two most stressful points of the online sales cycle are search and checkout.
Case studies
lowcostholidays.com
lowcostholidays.com uses unique technology to provide a service enabling holiday packages to be put together at the lowest price available in the market.
Foviance identified key requirements for lowcostholidays.com to implement, resulting in an increase in conversion rate of 17% in the first month.
lowcostholidays.com case study
Sky
Sky is known as a world class broadcaster, well loved by sports and film enthusiasts throughout the UK and a pioneer in television technology, and was the first UK satellite television company.
Foviance benchmarked and quantified for BSkyB, the difference in performance of a new prototype website against an existing site.
Sky case study
Clearlybusiness
Clearlybusiness specialises in developing and providing software and services designed to ensure the growth, efficiency and success of UK small businesses.
We delivered an effective solution to the usability and design of a promotional website.
Clearlybusiness case study
International capabilities
Our first international project was delivered in 2001. We’re experts in multi-country customer experience engagements.
Wherever you are in the world, we provide expert usability, accessibility, analytics and user research services.
We are Foviance
Foviance is a cross-channel customer experience consultancy to the world's leading brands.
Specialists in usability and accessibility consulting, business analytics and user research, we help our clients deliver a seamless customer experience across websites, telephone, TV and print.
With research laboratories in London, we have a team of expert consultants who work with companies around the world.
News & blog
The success of mobile applications should be measured in the same way that a website is. i.e. by defining and tracking KPI’s…
8 Mar 2010, from Events
The Online Bingo landscape is rapidly evolving. Realising your future development strategies in this exciting market will make all the difference to how much of a stake your company can claim in this industry.