As the cost of acquiring traffic continues to grow, more website owners see usability as a key value generator. Slide 1

Experience matters in a customer empowered world. World-leading customer experience consulting from Foviance, the London based, customer experience, usability and web analytics company. Slide 2

Customer Experience Strategy. World-leading customer experience consulting from Foviance, the London based, customer experience, usability and web analytics company. Slide 3

Customer Experience Research. World-leading customer experience consulting from Foviance, the London based, customer experience, usability and web analytics company. Slide 4

Customer Experience Measurement. World-leading customer experience consulting from Foviance, the London based, customer experience, usability and web analytics company. Slide 5

Foviance will help you meet your customers expectations. Slide 6. End

Latest customer experience case studies

MyTravel

MyTravel has made customer experience the key to their success in the online travel market.

In keeping with their values, we’ve employed a methodology that is based upon providing the most innovative and effective solution.

More about our customer experience work for MyTravel

Adidas

Refining the global internet strategy of one of the world’s biggest brand through international user evaluations in Europe, Asia and the USA.

More about our customer experience work for Adidas

Tesco Direct

We helped Tesco Direct revamp its website and launch its first ever catalogue.

This multi-channel project demonstrated the benefits of integrated thinking, revealing how traditional direct marketing can be used to support e-commerce, and vice versa.

More about our customer experience work for Tesco Direct

International capabilities

We delivered our first international project in 2001 and we are experts in delivering multi-country, customer experience and usability engagements.

Whatever your customer experience, user research or web analytics requirements, we can help.

We are Foviance

Foviance is a customer experience consultancy to the world's leading brands. We can help you deliver a seamless cross-channel customer experience across websites, telephone, TV and print. We focus on delivering measurable benefits.

With research laboratories in London, we have a team of expert consultants who work with companies around the world. We're independent and often work alongside design agencies.